Orders can not be cancelled for refund or changed after 24 hours from time of purchase confirmation or after shipping confirmation. All orders, older than 24 hours or shipped will have to go through the Return policy for a refund.
No order changes can be made after 24 hours due to processing restrictions.
Exchanges (if applicable):
Exchanges or Replacement will only be done through the original supplier. We will assist with all Exchanges between the customer and supplier. We may at our discretion replace an item on a case by case basis. We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.
Our policy lasts 30 days from the date you receive your item. If 30 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused or worn and in the same condition that you received it. It must also be in the original packaging.
Customer received a damaged or incorrect product: In the case that a customer reports a damaged or incorrect product, the customer will be required to submit photo evidence for review. If the claim is approved, the supplier is responsible for paying the return shipping charges and for replacing or refunding the order. If the product packaging is damaged but the product itself is intact, the recipient must submit a claim to the shipping carrier directly.
Missing order: In the case that a package is delivered (based on tracking number update) but the recipient claims that they did not receive the item, the recipient must submit a claim to the shipping carrier directly.
Late order: In the case that the product has not been processed or shipped within the time frame agreed to by the supplier, and the customer wishes to cancel the order, then the supplier is responsible for refunding the order. Please note that a supplier may sometimes require more time to fulfill orders such as during high-volume seasons. In these instances, the supplier is allowed to notify retailers that their orders will be fulfilled later than normal.